+254 700 393590 / 0787 651101

Service Delivery Charter

ISO 9001:2008 CERTIFIED

CLIENTS’ RIGHTS AND OUR COMMITMENT

No Activity Comment Charges Time
1 Clearance at the gate Courteously and in a welcoming friendly manner Nil 5 Minutes
2 Response to general enquiries Face to face enquiries will be handled in a welcoming and friendly manner Nil 5 Minutes
3 Service at the Principal's office Courteously Nil 5 Minutes
4 Response to official phone calls Courteously and promptly Nil 1 Minute
5 Registration and admission of a new student Promptly and courteously Nil 30 Minutes
6 Collection of fees and other revenues With integrity and issue an official receipt Nil 5 Minutes/ Person
7 Orientation of new students Elaborate and thorough Nil 2 Days
8 Teaching and Learning Punctually , professionally and embracing team work As per MOEST fees guideline At the end of the course
9 Marking of internal examination and communication of results Professionally and objectively Nil 3 Weeks
10 Response to official correspondence Promptly Nil 7 Days
11 Typing/photocopying of official work Accurate and professional Nil 2 Hours
12 Payment for supply of goods and services to the college With Transparency, Integrity and Accountability Nil 1 Month
13 Official Meetings Punctual and focused Nil 2 Hours
14 Work Environment Professionalism and embracing team work Nil Daily
15 Hire of fields Clean and habitable Ksh. 8,000/- per day Subject to availability
16 Hire of Vehicles Serviceable vehicles Ksh. 120/- per km, one way(Excluding Insurance) Subject to availability
17 Full Board Services Clean and Hospitable Ksh. 1,500/- per person per day Subject to availability
18 Hire of Sports & Conference Equipment Functional and safe As per college specification Subject to availability
19 Payment of salaries to B.O.M employees With Transparency, Integrity and Accountability Nil By the 25th day of the month
20 Submission of statutory deductions Comply with the relevant Acts Nil As per the stipulated dead lines
21 Performance contracting Submitting quarterly reports to relevant bodies Nil By the 14th day of the next Quarter
22 Procurement With transparency, integrity, accountability and compliance with PPD Act and PPOA guidelines Nil As per demand
23 Tendering With transparency, integrity, accountability and compliance with PPD Act and PPOA guidelines Ksh. 1,000/- per tender document As per the PPOA guidelines
24 Hire of Halls & Classrooms Clean and habitable Kshs. 8,000/- per Hall/dayKshs. 2,000/- per room /day Subject to availability
25 Hire of plastic Chairs In good condition Kshs. 10/- per chair/day Subject to availability
26 Hire of students graduation gowns Clean and intact Kshs. 1,200.00 per piece/day Subject to availability
27 Hire of students graduation gowns Clean and intact Kshs. 1,200.00 per piece/day Subject to availability

Quality Assurace Policy

In cases where service delivery is perceived to be inefficient or ineffective complaints should be reported to the Principal through: Mobile Nos. +254 700 393 590/ +254 787 651 101/+254 727 037 965, e-mail: machakosteacherscollege@rocketmail.com : www.mateco.ac.ke or Email:info@ombudsman.go.ke web:www.ombudsman.go.keWebsite Tel. No. +2540202270000 or Toll free number:0800221349 or SMS No.: 15700

IT IS YOUR RIGHT TO BE SERVED PROFESSIONALLY

HUDUMA BORA NI HAKI YAKO

Our Core Values

Professionalism


Reliability In Service Delivery


Transparency, Integrity And Accountability


Dignity, Fairness, Courtesy


Team Work